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Privacy Policy

Last updated: August 23, 2025

This Privacy Policy describes how C&C Digs, LLC DBA Dig Depot (“the Company,” “We,” “Us,” or “Our”) collects, uses, and protects your information when you visit our website https://thedigdepot.com, purchase services (such as play sessions, memberships, or party bookings), or interact with us in-store.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or manage purchases.
  • Company refers to C&C Digs, LLC DBA Dig Depot.
  • Cookies are small files placed on Your device by a website to store browsing history and preferences.
  • Device means any device that can access the Service (computer, phone, tablet).
  • Personal Data is information that identifies or can reasonably identify an individual (for example, your name, email, or payment details).
  • Service refers to the Website, online booking system, or in-store digital tools.
  • Service Provider refers to third-party vendors (e.g., payment processors, email providers, analytics tools) who help Us operate our Service.
  • Usage Data refers to data collected automatically, such as how long you stay on our site or which pages you visit.
  • You means the individual using the Service or their parent/guardian if under 18.

Data We Collect

Personal Data

When you interact with Dig Depot, you may provide:

  • Name, email address, and phone number (for bookings or memberships)
  • Payment details (processed securely via third-party providers; we do not store card information)
  • Child’s name and age (for birthday party bookings or memberships)

Usage Data

We automatically collect information such as:

  • Your device’s IP address and browser type
  • The pages you visit on our website
  • Date, time, and length of visits

Cookies and Tracking

We use cookies and similar technologies to:

  • Enable bookings and online checkout
  • Improve website performance
  • Understand visitor behavior and improve our offerings

You can disable cookies in your browser, but some features (like online bookings) may not work properly.

How We Use Your Information

We may use your Personal Data to:

  • Provide and maintain our services (play bookings, memberships, party packages, merchandise sales)
  • Process payments securely
  • Communicate with you regarding reservations, updates, or promotions
  • Improve customer experience through analytics and feedback
  • Comply with legal and regulatory requirements

Sharing Your Information

We only share Personal Data in limited circumstances:

  • With Service Providers to process transactions securely
  • With email/SMS providers to send confirmations and updates
  • If legally required to comply with court orders, laws, or government requests
  • In the event of a business transfer (e.g., merger or sale of Dig Depot)

We do not sell your personal data.

Data Retention

We retain Personal Data only as long as needed to provide our services and comply with laws.

  • Booking and transaction records are kept for accounting and tax purposes.
  • Marketing communication data is retained until you opt out.

Security of Your Data

We use commercially reasonable safeguards to protect your Personal Data. However, no system is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Because Dig Depot is designed for children, we take children’s privacy seriously.

  • Our website is intended for parents/guardians, not children under 13.
  • We do not knowingly collect Personal Data directly from children under 13.
  • Parents provide limited information (child’s name and age) only for party bookings or memberships.

If you believe your child provided us data without consent, please contact us, and we will remove it.

Our website may link to third-party services (e.g., social media, payment processors). We are not responsible for their privacy practices. Please review their policies.

Your Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you
  • Request correction or deletion
  • Opt out of marketing communications

To exercise these rights, please contact us at dig@thedigdepot.com.

Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted here with a revised “Last Updated” date. Material changes may also be emailed to registered users.

Contact Us

If you have questions about this Privacy Policy, you can contact us: