Frequently Asked Questions

We are open Tuesday through Friday from 8AM to 2PM, Saturday and Sunday from 8AM to 6PM. We are closed on Monday. These hours may be adjusted for special events or private parties.

Dig Depot is specifically designed for children aged 0-7 years. While older siblings may be permitted at management's discretion, our activities and environment are optimized for early childhood development and play.

While reservations are not required for open play, we highly recommend making one to guarantee your spot, especially during peak hours and weekends. You can easily make a reservation through our website or by contacting us directly.

We strive for maximum accessibility in our facility. Our space is designed to accommodate various needs, though specific accommodations may vary. Please contact us directly with any specific questions or concerns about accessibility - we're committed to ensuring a welcoming environment for all guests.

To ensure secure and efficient transactions, we operate as a cashless facility. We accept all major credit cards and digital payment methods.

All children who will be playing with sand are charged for admission. Two adults are included free of charge for admission. Additional adults may incur a $5 admission fee.

Absolutely! We not only allow but encourage adult participation in play activities. This supports child development through interactive play and helps create lasting family memories. Up to two adults per family are admitted free of charge.

Yes, we offer special rates and hours for daycare centers and groups. Please contact us directly to discuss your group's needs and to arrange your visit.

At this time, we are offering Builder Bundles for discounted packaged play. We are exploring memberships for the future.

Yes, we can accommodate full-site booking during off-hours. Please contact us directly to discuss your group's needs and to arrange your visit.

Yes, for everyone's safety, all adults must sign waivers, and all children must have at least one adult sign on their behalf. These waivers are an important part of ensuring a safe play environment for everyone.

No, Dig Depot is not a daycare facility. All children must be accompanied and supervised by an adult at all times during their visit.

We maintain a rigorous cleaning schedule to ensure the safety and cleanliness of our play environment. This includes daily aeration of the sand, frequent sanitization, and regular sand replacement as needed. Our maintenance protocols exceed industry standards for cleanliness and safety.

For the health and safety of all our guests, we strictly prohibit entry to anyone exhibiting signs of illness. This policy is outlined in our waiver and is strictly enforced. If you or your child are feeling unwell, please reschedule your visit.

All toys and play equipment undergo regular cleaning and sanitization throughout the day. We maintain strict cleaning protocols and remove toys for deep cleaning on a rotating schedule to ensure a safe and hygienic play environment.

To maintain the cleanliness of our sand play areas, we require everyone to be barefoot in the play space. For those with sensitivity to bare feet, new socks are available for purchase on-site.

To maintain the safety and cleanliness of our play environment, we provide all necessary toys and equipment. Personal toys are not permitted in the play area.

While we are not licensed to serve hot food, we offer a selection of pre-packaged snacks and beverages for purchase. You are welcome to bring your own food and beverages, but these must be consumed in designated areas outside the play space.

For the safety and comfort of all guests, pets are not permitted in the facility. Service animals may be permitted at management's discretion in accordance with ADA guidelines.

Yes! You may decorate using our approved painters tape to protect our surfaces, or let us handle the decorations.

Yes, all party guests (children and adults) must have signed waivers before participating in activities. We recommend sending our digital waiver link to guests before the party to streamline check-in.

While we understand that party attendance can be unpredictable, additional guests beyond your reserved count may incur extra fees. We do maintain a maximum capacity for safety reasons but will work with you to accommodate reasonable variations.

Yes, private parties can be arranged during off-hours. During regular hours, open play continues in designated areas. Contact us to discuss private party options and availability.

Party length: ## hours. Maximum party size: ## children. Please contact us for current party package details and customization options.

Open Play is our standard operating mode where children can freely explore and play in our specially designed sand areas. It's an unstructured play time that allows children to develop creativity, motor skills, and social interactions at their own pace.

Yes, Open Play continues during birthday parties in designated areas. For exclusive use of the facility, please inquire about private party options during off-hours.

Our sandbox rules are designed to ensure safe play for everyone: 1) Be gentle and kind to others, 2) Share toys and space, 3) No throwing sand, 4) Keep sand in the designated play areas, 5) Listen to staff instructions, 6) Adult supervision required at all times.